Should we get a 13 or 1300 number?

These numbers are a good idea and have some advantages. For example, you can have the same number with different locations and depending on the caller, it will route to the closest branch. BUT the world is changing. More and more people are starting to use the Internet for their phone calls because of cost. Example: we changed from normal Telstra landline to Engin VoIP and our bill went from…

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Telstra moves more Australian jobs to India

A comical help desk call from a customer with a very strong Australian slang to the Telstra India help desk with an agent that has a very strong Indian accent and doesn’t understand many of the Australian slang terms. It begins with the announcer making the statement that Telstra moves more Australian jobs to India. Download the audio clip in MP3 format here. Here is the transcript of the call….

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